Returns & refunds

For this non-personalised cat tower, you have the right to cancel within 14 days after receiving it, without giving a reason. Notify us within that period, then return the goods within 14 days of notifying us. These rights are separate from your rights if goods are faulty.

Email pawhaven.suport@gmail.com with your name, order details and a clear statement that you wish to cancel or return your purchase. Request the physical return address and return-postage instructions before sending a parcel; do not send goods to a payment provider.

You may use this cancellation wording, but you do not have to: “I hereby give notice that I cancel my contract for the following goods: [goods]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].”

You may inspect the goods as you would in a shop. Any lawful deduction for diminished value must relate to handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not a condition of your statutory rights.

You are only responsible for change-of-mind return postage if this was disclosed to you before purchase. The seller bears reasonable return costs for faulty or misdescribed goods. Contact us for the return arrangements applicable to your order.

For a valid cancellation, we refund the amount paid, including the cost of the least expensive standard delivery offered. Extra charges for choosing express delivery do not have to be refunded for a change-of-mind cancellation.

Refunds are made without undue delay and within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee.

Goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject faulty goods. After this period, you may be entitled to repair or replacement, and in appropriate circumstances a price reduction or refund. Contact us with the problem and your order details; photographs are helpful but do not replace your legal rights.

Nothing in this policy excludes or limits your statutory consumer rights.